We take your privacy and security seriously. All information entered on our site is encrypted using the latest SSL/TLS technology to ensure your data is safe and protected. We work only with reputable, trusted payment systems approved by South African banks, so you can rest assured that your payment details are processed securely. No credit card data is stored on our site.
Your orders are 100% discreetly packaged, with no indication of the contents or source—your privacy is our priority. We have implemented multiple layers of protection to safeguard your personal information, and we will never share it with third parties without your consent.
If you have any questions or concerns regarding your privacy, feel free to contact us. Your trust is important to us!
DELIVERY
Free Delivery: Orders over R750 are eligible for fast, free door-to-door delivery across South Africa. We aim for next-day delivery to main centres on business days, with outlying and regional areas typically receiving deliveries within 3-4 days.
Track Your Order: After confirming your order, we’ll send you an email with a link to track your package in real-time.
Shipping for Orders Below R750:
Courier Delivery: R100 for door-to-door delivery.
PEP PAXI: R60 for delivery with a 9-day lead time (available for pickup at your nearest PEP store).
RETURNS & EXCHANGES
Due to the personal and intimate nature of our products, we cannot accept returns, refunds, or exchanges once an item has left our store. This is for health and safety reasons.
However, we are committed to ensuring the quality of our products. If you experience a proven factory fault, we will gladly offer an exchange within 7 days of purchase. Please contact us with your proof of purchase, and we’ll assist you as quickly as possible.
Feel free to adjust it as needed! Would you like help with any other policy or content for your store?
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